Determinants of patient satisfaction in public hospitals and their remediabilities

Introduction Quality in healthcare consists of two aspects. While technical quality primarily deals with accuracy of diagnosis and procedures and adherence to clinical protocols, service quality refers to the manner in which the healthcare services are delivered to patients. Since patients are often unable to accurately assess the technical quality of care, functional/service quality is usually the primary determinant of patients’ perceptions of quality. This study tries to crystalise ‘critical to quality’ attributes of services from an ideal list of what should be there. We also explored the possible solutions for these issues that can be implemented in public health facilities.